Issue with PayPal orders on Shopify

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Wondered if someone can advise on an issue we are experiencing with Shopify orders paid with PayPal?

Some orders paid with PayPal are coming through fine, however some are coming through on PayPal only and not Shopify. It happens sporadically, and there's no obvious pattern. The orders are also charging for the products only and missing off the shipping charge. They pull through the customers name and address, and product correctly, however the size is incorrect. (2 out of 25 orders have been checkout, the rest are mobile payment, that may be a factor or just that most people shop on Mobile.)

We have also had some orders come through fine on Shopify, however the PayPal payment received is for the product only and not the shipping charge.