Issues with Free Shipping when customers add non-physical products to cart

LaniK
New Member
1 0 0

We recently launched a charity on our shopify store, where people can make donations to our chosen charity when they purchase from our site. When setting it up, I had tested and made sure that shipping wouldn't apply because I had unchecked 'This is a physical product' in the donation product page - however, I've just realised that even though no shipping rate applies to it, it's still counting towards the free shipping minimum. 

This is an issue for us because someone could make a $40 donation (which we pass on directly to the charity), and then buy a $9 product, and they will reach our free shipping minimum. We'd then have to pay $12 to ship the product to them. We want to make sure the shipping rates only apply to those products which are actually shipped!

I can't seem to work out another way to exclude the donation product from the free shipping minimum spend, I assume there's some finicky workaround with the shipping zones but can't seem to figure it out - as if I put the donation products in another shipping zone, I'm not sure how it would work when people then add physical products to their cart. Which shipping zone applies?

Help please!

Thanks, 

Lani

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Ron-Anderson
Shopify Partner
34 2 7

Hi @LaniK

It is my understanding that you already reached out to our support team asking if our app can solve this problem, and we have responded to your ticket, so please be on the lookout for our response. I wanted to reply here as well, as there may be others experiencing a similar issue.

Unfortunately, the issue you're having is a limitation with Shopify Shipping. Shopify doesn't ignore the non-physical items when there is a price condition. 

With Intuitive Shipping, you are able to achieve the outcome you're looking for. Our system ignores non-physical items and only looks at the physical items in the cart. You can set up a Shipping Scenario with a flat rate shipping method that activates free shipping when the cart total (physical products only) exceeds a certain threshold.

You can install Intuitive Shipping for free and try us out in Testing Mode for as long as you need. We also offer a 14-day free trial so you can try us out in a live setting to make sure we're a good fit for your store. If you would like more information about Intuitive Shipping, please book an appointment with one of our team members who would be happy to give you a demo.

Full disclosure: Shopify does require you to activate the Carrier-Calculated Rates feature when using any third-party shipping rate calculator, including Intuitive Shipping. If you're on the Basic or Shopify plan, this feature can be added to your plan for USD $20/month. If you switch your plan to annual billing, they'll include the feature at no charge and knock 10% off your plan cost (you still need to ask to have the feature activated). If you're on the Advanced plan or higher, the feature is already included.

Best regards,

Ron

Product Specialist @ Intuitive Shipping Inc.
Intuitive Shipping | Smart Boxing | Automate Shipping Profiles
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