Issues with Sendle international shipping

dmac000
New Member
1 0 0

Hi guys,

I'm new here, first time posting. I have just installed the Sendle shipping rates / app and it seems to be working fine for orders within Australia. However, if a customer is Outside of AU, an error is throw that says "This order can’t be shipped to your location. Contact the store for more information." - e.g. "We don’t offer shipping to United States."

Have tried multiple locations in tests but each throws the same error, no matter the country outside of AU. Attached are the shipping configs in the settings.

Hoping someone can shed some light?

Thanks

Dave

carrier ratescarrier ratesmanual added ratesmanual added rates

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Tallboy01
New Member
2 0 1

I am dealing with the same thing. Did you have a resolution?

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Julieb1
New Member
3 0 0

Yep I am having the exact same issue, did you guys solve it? 

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Tallboy01
New Member
2 0 1

I went to my Sendle account as used the shipping cost sheet  by region and entered my shipping cost in manually for overseas based on my product weights . 
takes about 10 minutes 

Julieb1
New Member
3 0 0

Thanks, Ill try that!

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LamiWants2Know
New Member
1 0 0

I am also having issues with this!

I don't want to do it manually because it should be automatically calculated.

Someone please help!

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I beleive I have the answer. International shipping with Sendle is not very well supported yet outside of capital cities.

"Right now, the international pickup service is available to customers in parts of Sydney, Melbourne, Brisbane, Perth and Adelaide."

"Please note that it is not possible to use our drop off service for international parcels."

Source: https://support.sendle.com/hc/en-au/articles/115002409772

List of eligible postcodes (one sheet per capital city): https://docs.google.com/spreadsheets/d/16sWwLI7N0OjzREVWGkXbU3Z2TpHZmT4GYo3z2D8V2dQ/edit#gid=0

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