Just signed up to Shopify Payments, now getting an error on Apple Pay

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Mark__Epilepsy_
Tourist
11 0 3

Hi.  I've just switched our non-profit site on to Shopify Payments.  And how now switched Apple Pay on.

Putting through my first transaction, I got an error that says "The website was not able to complete the payment, please try again" and I noticed it said in the Apple Pay pop-up "Amount Pending".

How can this be fixed, please?

applepay.jpeg

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Peter
Shopify Staff
Shopify Staff
1981 144 423

Hey, @Mark__Epilepsy_!

Definitely a strange error but there are a few things you can check to ensure it is not a local ended issue. 

  1. Are you running on the latest iOS? If no, this could lead to payment issues with Apple Pay. 
  2. Are you using the same credit card that is on your Shopify account to pay for the transaction? If yes, that could cause an issue as it typically sets off a few internal flags. 
  3. Have you tried a higher amount? Some payment processors do not allow transactions under $1, so trying a larger amount may allow the transaction to go through. 

Let me know what you find out and we can take it from there!

Peter | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Mark__Epilepsy_
Tourist
11 0 3

Hi Peter,

Thanks for your reply.

  1. I'm on IOS 13.5 which is almost the absolute latest version.
  2. I don''t think I have a credit card store in my Shopify account.  I added another card to my Apple Wallet, made it my default and the transaction wouldn't go through
  3. I've increased the price of my test product to £20 and it still says 'Amount Pending' on the iOS pop-up

Thanks,
Mark

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Peter
Shopify Staff
Shopify Staff
1981 144 423

@Mark__Epilepsy_ 

Thank you for the information, Mark! I'll want to verify the store so we can take a deeper look. To do this I have sent you an email titled "Shopify Forum Support" requesting further information. If you can follow up there then we can get the ball rolling on finding a solution. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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banya
New Member
1 0 0

Hi Peter, I have same issue on our shop. How can I resolve this? Appreciate your help.

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Peter
Shopify Staff
Shopify Staff
1981 144 423

@banya 

If you're experiencing the same issue then we'll need to escalate this up to our Technical Support team for further review. I've gone ahead and shipped you an email to start the escalation processing. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Luna4568
New Member
1 0 0

Hi Peter, 

I am experiencing the same issue with Apple Pay in my store. Every time I try to order with Apply Pay, it shows a pop-up of "Payment not complete" or "Try again." I could not find a solution anywhere.

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Peter
Shopify Staff
Shopify Staff
1981 144 423

This is an accepted solution.

@Luna4568 

Thank you for letting me know. Could you confirm that you have tried the troubleshooting steps provided in my previous replies? If yes, then we'll need to escalate the issue up to our Technical Support team. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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