Hi. I've just switched our non-profit site on to Shopify Payments. And how now switched Apple Pay on.
Putting through my first transaction, I got an error that says "The website was not able to complete the payment, please try again" and I noticed it said in the Apple Pay pop-up "Amount Pending".
How can this be fixed, please?
Solved! Go to the solution
Definitely a strange error but there are a few things you can check to ensure it is not a local ended issue.
Let me know what you find out and we can take it from there!
Thanks for your reply.
Thank you for the information, Mark! I'll want to verify the store so we can take a deeper look. To do this I have sent you an email titled "Shopify Forum Support" requesting further information. If you can follow up there then we can get the ball rolling on finding a solution.
If you're experiencing the same issue then we'll need to escalate this up to our Technical Support team for further review. I've gone ahead and shipped you an email to start the escalation processing.
This is an accepted solution.
Thank you for letting me know. Could you confirm that you have tried the troubleshooting steps provided in my previous replies? If yes, then we'll need to escalate the issue up to our Technical Support team.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!