Klarna account is waiting for activiation for weeks now

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New Member
1 0 0

Hi all,

 

my Klarna account is waiting for activiation for weeks now. Any ideas?

Here is the message.

"Pending activationYou'll be able to accept payments with this payment method in about 10 minutes."

 

Thanks!

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Shopify Staff
Shopify Staff
408 45 71

Hey, @Mert_Gönensay!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

That does seem strange. I have spoken to our financial team about this and they advised that they will need to have a closer look at the account to get this sorted for you. In order to get it escalated to them, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.

 

Speak soon,

Lulu

 

Lulu | Social Care @ Shopify
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Excursionist
3 1 0

Hi Mert Gonensay

 

Has your Klarna account been activated yet? Is there anything you need help with?

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