Klarna account is waiting for activiation for weeks now

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New Member
1 0 0

Hi all,

 

my Klarna account is waiting for activiation for weeks now. Any ideas?

Here is the message.

"Pending activationYou'll be able to accept payments with this payment method in about 10 minutes."

 

Thanks!

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Shopify Staff
Shopify Staff
700 74 126

Hey, @Mert_Gönensay!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

That does seem strange. I have spoken to our financial team about this and they advised that they will need to have a closer look at the account to get this sorted for you. In order to get it escalated to them, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.

 

Speak soon,

Lulu

 

Lulu | Social Care @ Shopify
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Excursionist
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Hi Mert Gonensay

 

Has your Klarna account been activated yet? Is there anything you need help with?

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New Member
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Hello, 

i am having the same issue. Also it sates that the payment of my customers is "pending". I guess they payed through Klarna. Any help in how to resolve this is appreciated. Thank you 

 

 

 

I am having the same issue. Bildschirmfoto 2020-04-16 um 17.31.23.png

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Shopify Staff
Shopify Staff
700 74 126

Hi, @Beldou.

 

Thank you for joining the thread. Can I ask how long the pending status has been on your account? If it has been over 48 hours then I can escalate this up to our financial service who will help you out further. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will take a look for you.

 

Speak soon,

Lulu

Lulu | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

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