Klarna payments delayed

Catwalk_Hamburg
New Member
6 0 0

Hi,

 

we had activated Klarna payments over 1 month ago. But our account is still not activated.

 

Please help us.

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KristiAtKlarna
Shopify Partner
90 6 20

If Klarna was activated in your store as a local payment method within Shopify Payments (as documented at: https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna), please contact Shopify support for dedicated support. 

 

If Klarna was activated in your store as an alternative payment method (not within Shopify Payments), please contact Klarna Merchant Support at: http://klarna.com/merchant-support

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N_Abey
Shopify Partner
410 1 73

hi @Catwalk_Hamburg 

May I ask, which country your Shopify store is based in?

NAbey | Shopify Payment Gateway Specialists @ IPG Consults
- Shopify Partner
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Catwalk_Hamburg
New Member
6 0 0

It is based in Germany.

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