Klarna test credentials is not working

Highlighted
New Member
1 0 0

While activating Klarna in our Shopify-store according to the documentation here: https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna#activate-k...

And only have Klarna as payment-options in the admin panel (as well as activating the test mode):

image (1).png

We are unable to do a test order through the webshop with the following credentials for direct debit: https://developers.klarna.com/documentation/testing-environment/sample-data/se/

image (2).pngimage (3).png


We get an error response regarding a technical error, and please note the TESTDRIVE-banner:
image (4).png

If we try using credit card credentials provided:

image (5).png


We get error-message regarding the card credentials:

image (6).png

 

Shopify customer service agent has kindly asked us to reach out to Klarna (but the representative was not aware of the new integration paradigm at Shopify). Does anyone in the community have any advice?

0 Likes
Highlighted
Tourist
6 0 1

Hi @alex_forsen, we'd need some more information to assist you with this. Please reach out to our Swedish Merchant Support team by following this link: https://www.klarna.com/se/foretag/butikssupport/ and they'll be more than happy to help out.

0 Likes