Our business has certain products which are too big for shipping but they are available for local pick up. How do I remove the "Ship" option from the payment screen so that the only option for the customer is "Pick Up" in store?
I've played with separate "Locations" and "Shipping and delivery" profiles but can't get the right outcome.
Any help would be greatly appreciated. Thanks.
Thanks so much for your question! I'm happy to help you get your shipping settings just right. I'd love to hear a little more about what you've tried so far?
My first impression, based on what you've shared, is that you'll likely want to isolate your pickup-only products within a single location, enable that location for pickup, then remove any shipping rates assigned to it. To do this, you can:
It's also worth noting that it's currently not possible to combine delivery methods at checkout. By this I mean, a customer cannot place an order in which some items will be shipped and others available for pickup - these will need to be ordered separately.
Thank you so much for your reply and assistance here. It is much appreciated!
I've followed the below steps but the "Ship" option still remains. Is it possible to remove this and what might I be doing wrong?
At least when you do try to click though on the "Ship" option it won't let you check out.
Hi @jkavanagh ,
We had the same question and Shopify staff confirmed that this is the expected behavior. It's not great UX but Shopify won't change it.
So glad to see you managed to make those changes.
As a couple of folks have mentioned, this is currently the expected behaviour of our checkout: when shipping rates are not available, customers will see the message "We don't offer shipping to..." and/or "This order can't be shipped to your location". The upside of this is that there is no confusion on the customer's side as to whether or not shipping is possible - however I can also appreciate the preference for a simplified checkout page that excludes a "Ship" section altogether. I'll take the time today to add that feedback to our request log so that it can be taken into consideration for future updates.
Thanks everyone for sharing!