I had a customer place an order last week no issue and then placed 2nd order today and their second order has medium risk. I don't understand why the second order would get the alert but not the first. As far as I can tell all is the same. They paid via Paypal Express. We emailed the customer and they responded right away confirming everything.
Any ideas here?
Some characteristics of this order are similar to fraudulent orders observed in the past
Card Verification Value (CVV) isn't available
Billing address or credit card's address wasn't available
Billing address ZIP or postal code isn't available to match with credit card's registered address
There was 1 payment attempt
A payment method other than a credit card was used
Location of IP address used to place the order is Woodinville, Washington, United States
Shipping address is 83 miles from location of IP address
Billing country matches the country from which the order was placed
The IP address used to place the order isn't a high risk internet connection (web proxy)