Message "Your payment gateway was in test mode when this order was created"

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Tourist
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Hi, 

 

I recieved today my first real order but when I clicked on the order I got the following message: "Test order".

"Your payment gateway was in test mode when this order was created"

 

When I further analyze the order, I can see I received a payment although the initial payment was declined. They then used another payment method which was successful. 

 

Do I still need to change anything, because all of my payment methods are set up correctly?

 

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Shopify Staff
Shopify Staff
142 17 30

Hi @dorfke,

 

Thank you for getting in touch and asking your question. Could you please confirm with payment gateway you have enabled for credit card payments? When the initial payment method failed for the customer, which secondary payment method did they use that resulted in the transaction being completed?

 

If you're using Shopify Payments to process payments, it can indeed be put into test mode - however, you'll want to ensure this mode is disabled when you are ready to start accepting real orders and payments from customers. You can see our documentation on this mode here.

 

Kind regards,

 

Victor | Shopify Social Care

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Tourist
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hey @Victor 

 

thanks: I'm using Mollie as a payment provider. They first used bancontact (the preferred payment method in Belgium) but that failed. They then completed it via the KBC button (one of the banks in Belgium). That succeeded. 

Today I got a new order which failed in the first instance and then succeeded after a second time according to Shopify but when I check my payment provider it doesn't show a payment. In Mollie (the payment provider) there is also a test mode (but which is not activated) and when I check the history in there I can see the failed payments. I will contact them tomorrow but I think it's strange that Shopify is also telling me it's a test order. Any idea how I can change this?

 

See also screenshot from the order attached

order.png

Thanks

Wim

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Success.

Shopify Staff
Shopify Staff
142 17 30

Hi @dorfke,

 

Thank you confirming all of this. I'll need to take a closer look at this for you to determine the problem, so I will be sending an email to the address linked to your forums profile shortly. Please keep an eye out for that email and get back to me there so we can discuss this in further detail.

 

Kind regards,

 

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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My website also has payment issues. I can see that the customer clicked on CHECKOUT but there is no more behind(by shopify App Repaly). And my facebook pixel report shows that there are 5 Initiate checkout, but my shopify has orders even no abandoned orders in the background!

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