Missing order numbers

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New Member
1 0 1

Hi

I wonder if anyone can help with this issue that we have seen today.

We have a single missing order number in our store, I want to check that we haven't somehow missed a customer order (#1661).

Screenshot 2020-06-22 at 18.08.24.png

The order in grey is a gift card, so it was auto-fulfilled. I have read that the missing one could be an abandoned checkout, but I can see loads of those listed in the Abandoned Checkouts section, and we have only 1 missing order number.

We use the Parcelify app for shipping rates, if that's relevant.

Thanks!

Ben

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Tourist
4 0 0

Same thing happened to us, 

https://prnt.sc/t4u9w4

Anyone knows what happened? Had we lost orders or is it related to the numbers only?

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New Member
1 0 0

Same here, one missing order number this monday (22. june). Never seen that before.

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Tourist
4 0 0

Do you guys use Pre-Order manager or store sync?

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