My Shopify store not available on google chrome

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New Member
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I received and oder that I am trying to fulfill from my Shopify account on google chrome but my store is not opening. when I use google it works but google chrome it doesn't. The issue is I need overly google chrome to fulfill the orders then I need to be able to open my Shopify store on google chrome too. 

Please help me this its my first order. thank you

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Shopify Staff
Shopify Staff
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Hey, @Djitap!

 

I'm not sure I know what you mean by it working on Google, but not on Google Chrome. Though, I do have a few questions I'll need clarification on to help troubleshoot this issue.

 

1. Could you clarify the difference between Google and Google Chrome?

2. When you say the store is not opening, what do you mean? Are you seeing an error, or something else?

3. Are you using a VPN/Adblocker/Firewall? If yes, does disabling them help resolve the issue?

4. When using Incognito mode, are you able to access your store?

5. Are you doing this from a mobile, or desktop device?

6. Is there a specific reason you need to use Google Chrome for fulfilling your order (i.e Using Orbelo)? If no, could you try accessing your store on a different browser?

 

If you could run through those questions, and let me know the outcome of each then that will help narrow down what the issue could be.

Peter | Social Care @ Shopify
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