My Shopping Cart is not accessible

New Member
1 0 0


We have a problem in our shopify store which is when a customer selects a product and add it to cart, the following happen:

1) The consumer is not redirected to Cart.

2) He cannot View his Cart.

3) After that is not directed to Payment Gateway.


Any one can help?

16 0 0
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Shopify Staff
Shopify Staff
626 30 100

Hi, Hossam.

My name is Ava, I’m one of Shopify’s Gurus and I’m here to help :)

I've taken a look at your store and I can see what you mean! I've tried to add a product to the cart, but I can just see the loading sign on the page. I can see items are being sent to the cart when I click the icon, but the cart page is slightly greyed out, so it looks like I can't edit the cart either.

I'm afraid our own theme support team would not be able to help out here, as it looks like you are using a third-party theme. We can only help out when you are using a Shopify developed theme, as we would have designed the code for those themes. 

I would recommend reaching out to the developer you bought the theme from. Did you buy this theme in the Shopify theme store? Or from another developer? Also, can I ask if you have downloaded any apps recently? As sometimes one app may class with another and cause odd issues like this one.

I'm sure your theme developer will be able to log into your store and take a look at your theme to see what may be causing this!

Let me know how you get on :)


Social Care Guru |

Ava | Social Care @ Shopify
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Shopify Partner
2294 116 343

You have many errors on your page having to do with geolocation,currency and the cart.

The loading overlay not going away seems to be related to an html elment with class "loading" that should be named "cart-loading" to interactive with the javascript for CartJS requestBodyClass set to "cart-loading"

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