My address is not showing correctly...

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Tourist
12 0 3

Hello,

For some reason my address is not showing up correctly on my shipping label even after I updated it in the general settings? is there a fix for this?

Thank you

Pierre

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Shopify Staff
Shopify Staff
55 5 9

Hey @pscott1,

Finley from Shopify here. Thanks for reaching out!

Shipping label address

The address shown on your shipping label will be the one set for your shipping location, instead of the address in your General settings.

To update your address, you can navigate to your Shopify admin > Settings > Locations like so:

20-09-382ww-5h9jy.

 

 

Select your location and you'll be able to make the changes you need to ensure all your future orders have the correct address on the shipping label.

Previous orders

For your orders placed before updating your address, you may see that the original shipping address still shows when a label is printed.

In this case, you can:

1) First, void any shipping labels you won't be using, so you can receive the credit for future shipping labels

2) To print out new shipping labels with the correct address, you can create a draft order where you'll be able to replicate the order in question.

With the draft order, you'll want to:

  • Add a 100% discount, so that you're not taking any further payment from your customer

  • Skip emailing the order to the customer, and simply mark the order as paid. This will move your order to the regular Orders section so you can print your new shipping label.

If you're managing your inventory, you can adjust the inventory levels to ensure they're correct.

If you have issues or any further questions about this, be sure to let us know!

Shopify Compass

How are sales at the moment, Pierre? If you're looking for more resources to help you grow your business further, we have some amazing free video courses on Shopify Compass.

There are many different subjects, from covering the basics to set up your store, to advertising your website on the marketing channel of your choice.

I highly recommend having a look at these expert-run courses, if you haven't already!

All the best,

Finley | Social Care @ Shopify 
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