We make cocktail bitters. Shopify recently flagged our products as potentially pseudo-pharmaceutical. They requested an ingredient list to prove there was no cannabinoids like THC or CBD in them. We spent the money on a 3rd party lab analysis for our 2 SKUs and it shows clearly there are zero cannabinoids. I sent the certificates into Risk Operations at their request. Email from Shopfiy says they are now unable to process CC's for the reason that we are selling CBD products.
We'd just like to get back onto Shopify payments, now that we can prove Shopify is blocking accounts for no real reason.
Hey @StraindBitters, just wanted to chime in real quick with some feedback from our team. I believe the issue Shopify had was with the terpenes which they related to CBD. Either way, the terpenes would still cause your product to be classified as high risk and therefore not a fit for Shopify Payments. Due to the nature of terpenes as it relates to CBD you will likely need a CBD friendly processor. Hope this helps.
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