No Match

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New Member
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I'm using payment function on test mode and use the Test credit number, but after filling in as required, it gives the following:

image.png

and sometimes it shows "This transaction cannot be processed", "Street address and postal code do not match" or "The credit card is declined", etc. 

I don't know what the problem is and how to resolve it. 

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Shopify Staff
Shopify Staff
732 47 105

Hi, there.

 

This is Dallas from the Social Care team.

 

To be perfectly honest I don't have any reasons that come to mind right away about why this might be happening so that makes me think it might be a cache issue. Can you try resetting the cache on your browser? This is a link that has all the information about how to reset the cache for your browser.

 

If that doesn't clear the issue can you take a look at this link here and tell me if you were able to go through all of these steps. The biggest thing that comes to mind is that the test mode might not actually be activated. 

 

I look forward to hearing back from you.

Dallas | Social Care @ Shopify
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New Member
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Hi there,

I reset cookies, and I continued to fill in for payment, but I get "Your payment could not be processed at this time, please try again in a few minutes".

image.png

Thank for reading!

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Shopify Staff
Shopify Staff
732 47 105

Thank you so much for following all the steps that I shared. 

 

Can you share the URL of your store so I can try a test order? This way I can see if my computer processes the same error. 

 

Much appreciated. 

Dallas | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Dallas,

 

Thank you for your replying, I already resolved my problem through online chat.

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Shopify Staff
Shopify Staff
732 47 105

Wonderful! Glad to hear you were able to resolve the issue. 

 

If you ever need more assistance please let us know. We're happy to help. 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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@KevinCho wrote:

Hi Dallas,

 

Thank you for your replying, I already resolved my problem through online chat.



Could you tell us how did you solve it? (I have the same problem)

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New Member
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Can you share the solution please as we are also having the same problem with a couple of customers.

 

Thanks

 

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New Member
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I am also having this problem with my customers and would really appreciate knowing the solution. 

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New Member
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Hi there,

My problem happened in the testing phase. I made products' prices less than
$1 before, so I changed prices more than $10.

Thank you!
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