I'm using payment function on test mode and use the Test credit number, but after filling in as required, it gives the following:
and sometimes it shows "This transaction cannot be processed", "Street address and postal code do not match" or "The credit card is declined", etc.
I don't know what the problem is and how to resolve it.
This is Dallas from the Social Care team.
To be perfectly honest I don't have any reasons that come to mind right away about why this might be happening so that makes me think it might be a cache issue. Can you try resetting the cache on your browser? This is a link that has all the information about how to reset the cache for your browser.
If that doesn't clear the issue can you take a look at this link here and tell me if you were able to go through all of these steps. The biggest thing that comes to mind is that the test mode might not actually be activated.
I look forward to hearing back from you.
Thank you so much for following all the steps that I shared.
Can you share the URL of your store so I can try a test order? This way I can see if my computer processes the same error.
Wonderful! Glad to hear you were able to resolve the issue.
If you ever need more assistance please let us know. We're happy to help.
|a minute ago|
|an hour ago|
|2 hours ago|