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**communitymailer@shopify.com**

I got this information from your web page to contact this address if I had problems with a company that is not responding to emails about refunds.

I received a package within another opened package with no product inside.

**ORDER # 1375**

**I have been trying to reach this company for weeks with no response. What is going on?????**

HELP PLEASE.

FRUSTRATED AND GETTING ANGRY.

WILL REPORT AS FRAUD TO ONLINE AUTHORITIES

----- Forwarded Message -----

**From:** Linda Miller <dolly74081@yahoo.com>

**To:**"hello@theneatcell.com" <hello@theneatcell.com>

**Sent:** Monday, October 28, 2019, 12:21:27 PM CDT

**Subject:** Re: where is my refund?? for a purchased product, which I did not receive.....

It is now the 28th of Oct. I have not gotten a reply from you. Whats up with this company. NOT COOL.

I am expecting a full refund of $98.96

On Thursday, October 24, 2019, 02:28:04 PM CDT, Linda Miller <dolly74081@yahoo.com> wrote:

I am still waiting on some one to reply to my email. I did not receive your product as promised. I sent a picture of what I received.

I am expecting a refund of $98.96.

I suspected this company might be a fraud. If I do not hear back from you, I will plan on making a claim with the online authorities.

Linda Miller

On Monday, October 21, 2019, 12:53:11 PM CDT, Linda Miller <dolly74081@yahoo.com> wrote:

$98.96

----- Forwarded Message -----

**From:** Linda Miller <dolly74081@yahoo.com>

**To:** NeatCell <hello@theneatcell.com>

**Sent:** Wednesday, October 2, 2019, 01:43:15 PM CDT

**Subject:** Re: Order #1375 confirmed

**To Whom it may concern: **

**I received my NeatCell on October 1st, 2019.**

**However, It came in two packages.**

**The number 1 package on the outside with ****postal**** bar codes, **

**ONLY contained the billing ****information with the wrong amount I PAID FOR THE ITEM. **

**Couldn't read it because it was in a ****foreign**** language. **

**The number 2 package, which was already opened, had only the PROTECTIVE EYE-WARE**** in it. **

**The Neat Cell was not in the box . I repeat, THE NEATCELL WAS NOT IN THE BOX. **

**I DO NOT WANT YOU TO SEND A REPLACEMENT NEATCELL.**

**I can not tell you how disappointing this was for me.**

**I DO NOT CARE TO DO ANY FURTHER BUSINESS WITH YOUR COMPANY.**

**I EXPECT A FULL REFUND OF $98.96 **

**Linda Miller**

### Order summary # 1375

![](https://cdn.shopify.com/s/files/1/0257/7216/3147/products/neatcell-professional-picolaser-pen_compac...) NeatCell™ 2.0 Professional Picosecond Laser Pen - Scar, Spot & Tattoo Removal × 1

$109.95 USD

Discount ![](https://cdn.shopify.com/s/assets/themes_support/notifications/discounttag-d1f7c6d9334582b151797626a5...) PICO10 **-$10.99 USD**

Subtotal **$98.96 USD**

Shipping **$0.00 USD**

Total **$98.96 USD**

You saved $10.99 USD

### Customer information

#### Shipping address

linda miller
114 west 2nd st, #1334
sand springs OK 74063
United States
#### Billing address

linda miller
114 west 2nd st, #1334
sand springs OK 74063
United States

#### Shipping method

FREE SHIPPING & HANDLING
#### Payment method

![](https://cdn.shopify.com/s/assets/themes_support/notifications/visa-e96781bbd9d5a604ec37ca3959c7200b6...) Payment method — **$98.96 USD**

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