Nothing happens when I click "Buy a shipping label"

Shopify Partner
115 0 7

I'm trying to use the "buy a shipping label" feature when fulfilling an order, but when I click the option "Buy a shipping label" nothing happens.

It is supposed to give me a place to choose a package size, weight, and a shipping rate. I'm not sure why this isn't appearing.

How can I resolve this?

Shopify Staff
Shopify Staff
202 0 17

Hi Halley,

My name is Ardiane, a Guru here at Shopify!

If you could provide me with your Shopify URL, I can definitely look into your shipping label query!

It's quite strange that nothing happens when you try to purchase a label, have you fully set it up? Here's a doc that can help you set up shipping labels which should also give you instructions on how...

- Ardiane :)