My name is Ardiane, a Guru here at Shopify!
If you could provide me with your Shopify .myshopify.com URL, I can definitely look into your shipping label query!
It's quite strange that nothing happens when you try to purchase a label, have you fully set it up? Here's a doc that can help you set up shipping labels which should also give you instructions on how...
- Ardiane :)
|8 hours ago|
|10 hours ago|