Old account must match the information we have on file. Contact support

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New Member
1 0 0

Hi, I have this problem and there is no way to fix it.

I sent support for this problem for weeks and I have no answer.

The first deposit entered, the following did not. It also does not allow me to modify the account.

Regards!

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Shopify Staff
Shopify Staff
719 44 120

Hi, @spvproducts 

Sorry to hear you have not heard back from our support. I can certainly look into this for you and help resolve your payouts issue. 

Can you please clarify how you contacted our support?

Also, if you have a ticket number please share it with me here so I can look into it for you right away. 

Looking forward to hearing back from you soon!


Elle | Social Care @ Shopify 
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New Member
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Elle could you help me resolve my payout issue? It’s saying my account info doesn’t match what you guys have on file. What should I do?

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Shopify Staff
Shopify Staff
719 44 120

Hi, @Mapoole_93 

Our Payments team will need to help you resolve this. 

You can get in touch with our support directly here when you have questions about your account! 

For ease, I've sent you an email so I can help you from there. Please respond for verification purposes. 

Thanks! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
4 0 0
Hi, please help me resolve this issue
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New Member
4 0 0

Hi, how did you solve this issue. I’m experiencing the same problem. 
-Reese

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Shopify Staff
Shopify Staff
719 44 120

Hi, @Mapoole_93 

I've sent you an email and am awaiting your response.

Please respond with your .myshopify.com URL for verification purposes, as noted in my email. 

Thanks so much! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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