Sorry to hear you have not heard back from our support. I can certainly look into this for you and help resolve your payouts issue.
Can you please clarify how you contacted our support?
Also, if you have a ticket number please share it with me here so I can look into it for you right away.
Looking forward to hearing back from you soon!
Our Payments team will need to help you resolve this.
You can get in touch with our support directly here when you have questions about your account!
For ease, I've sent you an email so I can help you from there. Please respond for verification purposes.
I've sent you an email and am awaiting your response.
Please respond with your .myshopify.com URL for verification purposes, as noted in my email.
Thanks so much!