Hi, @Efasafiee !
We’ll definitely need to access your account in order to authenticate you and resolve this issue. While we’re not able to provide account-specific support via the Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request. From there we'll be able to work with our escalated support teams to take a closer look into that with you.