On mobile devices show FREE SHIPPING - but we do NOT offer it!

greiseve
Explorer
56 1 33

Hi there,

we are having some issues as our mobile checkout shows FREE SHIPPING even though we do not have such an option at all. All our shipping has a price, only LOCAL PICK UP offers $0...

any help? have you seen this problem? I cannot find anywhere a differentiation of prices based on desktop vs mobile.

Thanks,

Evert

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Miles
Shopify Staff
Shopify Staff
477 68 118

Hi, @greiseve!

I'm Miles from the Social Care team at Shopify. So I can help out, could you please confirm the following for me?

  • Your store URL
  • More detail into where you're seeing the free shipping on mobile - and what happens if you navigate to the same place in the desktop version
  • Any screenshots that may be helpful

Once I've got that, I'll be happy to take a look.

Please keep in mind, I won't be able to access your account and will only be able to work off the information you provide. While we’re not able to provide account-specific support via the Shopify Community at this time, if you'd prefer, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Miles | Social Care @ Shopify 
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