Order cancellation at Shopify end

VinodGajjala
New Member
3 0 1

Hi All,

We had a requirement to intiate order cancellation at shopify end .   Once the customer clicks on Cancel button  , it should a make a call to ERP system to check if order is moved to certain point in Fullfilment , based on the response then only need to cancel the order or it should show a error message saying order cannot be cancelled . 


want to check how to implement this functionality .. if any one has done this kind of functioanlity please share the details .  Is any app is available  to fulfil this requirement ? If no App is available what is kind of customization has to be done ... We are using Warehouse theme .

Thanks in Advance ..

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soulchild37
Excursionist
26 1 1

Hi Vinod,

I have made an app for customer to cancel order, the app name is cancellable : https://apps.shopify.com/cancellable

The app allows customer to cancel order on the order status page like this : 
reason1.png

Customer cannot cancel if the order is marked as fulfilled (You can mark the order as fulfilled in the Shopify Admin) , it doesn't interact with external ERP unfortunately.

Hope this helps!

Regards,

Axel

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