Order not showing as fulfilled

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Excursionist
23 0 4

This is only happening today with one particular order. When I go into the order and select to fulfill order... I make sure items are checked.  I fill out tracking number and hit fulfill.  Message confirms that i have fulfilled my order, however the 'fulfill items' button at top stays black (i.e. doesn't turn grey) and no little truck/shipping images appear.  Back to order page and it shows the order as not being fulfilled.  Have fulfilled other orders without problem.  I have refreshed screen.  Logged in and out. Tried it a bunch of times.  What is going on?

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Shopify Staff (Retired)
Shopify Staff (Retired)
21 0 1

Hi there Briohny!

I would love to help figure out this mystery with you! Would you be able to email me your store and order # you are having this trouble with?

Thanks so much

My email is Jen@Shopify.com

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Excursionist
23 0 4

Cheers Jen for the reply.  I emailed support and i think they fixed it because it seems to be resolved.  It was very bizarre.  If it happens again, I'll be sure to get in contact.  Thanks again.

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New Member
1 0 0

Hi, I am having exactly the same problem, is there anyone available to assist?

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