Order placed

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hi my name is khaled , i am new into shopify , i have finished my account and website and done some facebook ads and i received a message on facebook to a customer who already bought the product online through my website , but she did not receive any tracking number that works and on the other hand i still did not recieve any notification from Shopify to any orders recieved i still did not made single sale based on my account, so how come this can happen if she already sent me a screen shots below please help to figure out the problem


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