I fulfilled orders for a local delivery and had their purchase partially refunded because I hand delivered the items myself, but they paid for shipping on accident. Now for the items that had their partial refund, I cannot remove the notification off my store on Shopify. What do I do? It confuses the flow of my business.
Thanks in advance.
Usually, when you do a partial refund on an order, it will not automatically archive the order after it is fulfilled. You will have to manually archive it.
In the order screen, go to "More Actions"
and click "Archive"
Elias here with Shopify Support. That's a great question!
As @BobsMojo suggests, you can archive the order and this will remove the order from your open orders list. The number notification or badge, beside Orders in your admin menu, comes from the number of open orders the store has. Typically, archiving happens automatically when an order is paid and fulfilled, there is a function/settings for this in the Checkout settings. However, there are a few order statuses that doesn't meet the conditions for automatic archiving because they may need extra attention - Such as partial refunds, refunded, or cancelled orders.
With that said, were you able to archive the order and remove it from your notifications?
Thank you for following up!
Just to clarify, archiving the order will remove the order from the open orders list and adjust the number badge on the admin menu.
So that I can take a closer look, can you share a screenshot of which notification you're referring to?