Ordered something through a Shopify affiliate

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I don’t k ow if this is the correct forum but I looked everywhere on Shopify to find someone to reach out to. So I ordered clothing through a website who created their site through Shopify, and I’ve still yet to hear from the company on when it’s going to be shipped. I emailed them several times and even called and no answer. I don’t know where else to turn so I figured I would give it a shot reaching out on here, because it’s looking more like a scam everyday they don’t get in touch. Thank You!