Orders showing as open - Shippo issue

Tourist
10 0 2

Hi,

I use Shippo to print our postage.  Usually as soon as I print the lables through Shippo the orders are marked as fulfilled on Shopify.  But for some reason now they aren't.  Shippo shows them as shipped (and we are receiving new orders from Shopify to Shippo, so they appear to still be linked).  But Shopify still has them as unfufilled.  Any thoughts???

Shopify Staff
Shopify Staff
768 42 158

Hi Greg,

Katy here from Shopify- thanks for reaching out. 

That is interesting. I have taken a look at your store, and can see that orders appear as fulfilled at the moment. Have you manually done so within the Shopify admin?

I've sent you an email so we can verify your details to take a closer look at some examples, and also loop in Shippo too if necessary. 

Do feel free to reply to me when you can.

Cheers,

Katy

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New Member
1 0 1

Hi Katy, 


I'm having the same issue. I use shippo to fulfill my orders, but even after orders have been shipped (using shippo), they still show up as unfulfilled in shopify. Can you help me troubleshoot this? 

 

Katie

Excursionist
10 0 3

We have the same problem. Did you manage to resolve this issue ?

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Excursionist
10 0 3

Hello !

 

I read your post on the Shippo to Shopify fulfillment issue. Did you manage to resolve this ? We have the same problem.

Hope you got a tip.

 

Peace

Johan

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New Member
1 0 0

Has anyone gotten this issue resolved?

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Excursionist
10 0 3
Yes and no.
If the warehouse have the same name and info as the online fulfillment warehouse it works. But the sync is not stable, we had days when 1/3 of orders is not fulfilled. So watch out.
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New Member
1 0 0

I am suddenly having the same issue. Is there a way to resolve this?

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Excursionist
10 0 3

The support never managed to revert properly avoiding answers. In the end we needed to switch and do now work with ShippyPro which has been solid and so far no issues.

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Excursionist
10 0 3

The support never managed to revert properly avoiding answers. In the end we needed to switch and do now work with ShippyPro which has been solid and so far no issues.

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