Oversees order from Columbia flagged as high risk

Solved
Highlighted
Tourist
5 0 0

Hi guys,

I just recieved an order from Columbia with a possible high risk alert.Fraud Alert Shopify.png

What are my next steps? How do I go about confirming that this order is OK? Please advise.

0 Likes
Highlighted
Shopify Expert
779 64 175

This is an accepted solution.

1) Contact the customer to verify they placed the order. Let them know that your fraud system picked it up automatically and you are not accusing them.

2) Ask them to take picture holding their ID that matches the name on the order.

If those add up, it's probably legit. If they make excuses or get angry, it's probably fraud.

Side note: the country name is spelled Colombia. Minor detail but worth noting to help you out so you don't misspell it if you use in the email. 🙂

Founder of Speed Boostr (Shopify optimization and dev agency).
Creator of Theme Scientist (A/B testing app).
Creator of Order Automator (app that auto tags + fulfills orders, send emails).
Creator of Tip Jar (add a tip button to your store).
Creator of Shopify Analyzer (free performance analysis tool).
My team also builds custom apps and automated solutions.
Enjoy the adventure!
1 Like
Highlighted
Tourist
5 0 0

Thank you!

0 Likes