This is an accepted solution.
1) Contact the customer to verify they placed the order. Let them know that your fraud system picked it up automatically and you are not accusing them.
2) Ask them to take picture holding their ID that matches the name on the order.
If those add up, it's probably legit. If they make excuses or get angry, it's probably fraud.
Side note: the country name is spelled Colombia. Minor detail but worth noting to help you out so you don't misspell it if you use in the email. 🙂