We recently had an order placed on our Shopify store for a Lithium Battery. The customer selected UPS Next Day Air as a shipping option. Due to the battery being Lithium we can only ship Ground. We contacted the customer and he was fine with the change. We shipped the order at the UPS ground rate, and the customer is happy. We collected the correct amount he owed, however the order is showing Partial Payment. Both parties are good with the order, and I have changed the shipping option so this will not happen again, but how can I clear this sale to complete?
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This is an accepted solution.
When you open the order, do you see the option to mark the order as paid? If yes, clicking that option, then following the prompts should resolve this; however, if not, then it may require charging the outstanding amount, then processing a refund.
If you can't see the option to mark as paid when viewing the order, then I'd recommend connecting with our Support so they can take a look into what other options you may have. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!