Ted here from Shopify, thanks for reaching out to us!
Great question! For this particular case, our Support will need to contact the Shopify Payments team for assistance here. I'm going to email you directly as we will need to discuss sensitive information which can't be posted publicly.
For anyone else that might be reading this, if you experiencing the same error and you need to submit your old banking information first, I've listed a few areas you might be able to find this information. We do not require for you to submit any of the following documents to our support, this is just a suggestion for you to locate your old banking information if needed. Once located, you would then be able to update the bank account as shown here for example.
If you're still experiencing issues trying to update your bank account with Shopify Payments, please contact our Support directly here for 24/7 assistance.
Hi all, when setting up my Shopify store, I may have incorrectly put in my the wrong details for my bank account. I am now receiving and error:
To change your bank account, make the following changes:
The problem is, I can't match the old information as I don't know what error I made.
Ted here from Shopify, thanks for posting your query!
I've gone ahead and merged your query to this recent forum post as you're in a similar situation. Are you able to locate the banking information as I've mentioned above? If not, please let me know and I'll raise your query further to our Shopify Payments team.