PayPal Express Checkout Customer Error: 13122 "transaction violates the PayPal User Agreement"

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New Member
3 0 4

Hello,

 

For the past week, many of my customers are getting this error when they checkout "This transaction cannot be completed because it violates the PayPal User Agreement" Error 13122.

 

They assured me that their accounts are working fine on other websites and that their transactions are refused in my store only.

 

I am losing a lot of money because of this and Paypal support is very slow to respond back to my e-mails...

 

Did anyone experience this error before? Can this be resolved?

 

Any advice would be greatly appreciated.

4 Likes
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New Member
1 0 1

Yea I have the same issue.

Did you get the problem solved?

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New Member
1 0 1

I am having the same problem. Tried different products and different pay pal accounts, same violation notice.

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New Member
1 0 0

bump

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Tourist
5 0 0

Has there been no solution to this. I am getting the same problem. Why hasn't Shopify warned us of this issue?

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