PayPal Express Checkout Stuck Pending

New Member
1 0 0

I was just looking up how to fix this today.

 

Can confirm that rider99's suggestion works. Adding Shopify registered email address as a confirmed email address on your Paypal account fixes the problem immediately.

 

Login to Paypal and go to Account Settings > Account Owner Information > Email addresses. Add your Shopify-registered address here and confirm it.

 

Hope this helps someone else!

0 Likes
New Member
1 0 0

I tried rider99's solution and it's still showing the error "A $X USD payment is pending on PayPal Express Checkout." I had a different PayPal email from my store account. I linked the store account email to my PayPal, I tried deactivating and reactivating 2x and it's still not working. Any other solutions? It says it'll be refunded after 29 days. Today is day 28.

0 Likes
New Member
1 0 0

I just opened my account and I’m having the same problem my email for pay pal and Shopify are the same and I tired Removing it and changing the email several times but I still can’t fix the problem 

0 Likes
New Member
1 0 0

I am having this same issue. I had not set up my paypal account prior to the sale but I did immediately after notification so the email addresses are the same for both shopify and paypal. I contacted Shopify who said I needed to contact Paypal. I contacted Paypal who said to contact Shopify. I have been going in circles for 3 hours now! What can I do? I know I shouldn't fulfill the order without payment but I don't know what to do or how to fix it. My shop is brand new and I don't want to upset anyone.

0 Likes
New Member
1 0 0

Thank you so much. This worked just as you said.

0 Likes
New Member
3 0 0

Thank you so much!!!

This totally works. It works the other way too - i had to change my shopify email address to match my paypal business one. 

For those whom this hasn't worked make sure you receive confirmation emails and confirm all of these. You WILL also need to deactivate and reactive the paypal setting in the customer payment section of settings. 

0 Likes
New Member
1 0 0

Adding my Shopify email address as secondary on my PayPal account unblocked this annoying problem.  Tech support from both Shopify and PayPal on this were of no help.

0 Likes
New Member
1 0 0

I did this !! I’ve followed every step and confirmed every email. Still nothing. I’ve cried multiple times today over this. Somebody please help me please. Shopify not PayPal have no clue. They are blaming eachother for this. I just want my customers to receive their items. It’s been weeks now

0 Likes
New Member
1 0 0

I am so glad that I found this. I’ve had money pending for a week. I tried this method and my money appeared in my PayPal account. Thank you! 

0 Likes
New Member
1 0 0

Make sure you're verifying your Paypal account email! After I did this and updated other stuff on my PayPal all of the orders instantly showed up in my PayPal account!

0 Likes