PayPal Express Checkout transactions declined

mirandabee
New Member
5 0 0

Hi there,

I connected my existing PayPal account to my site and customers who try to pay via PayPal are getting a “Sorry we can’t complete your purchase at this time. To comply with government regulations, this transaction has been declined.”… I’ve reached out to PayPal (and am awaiting a response), but wondered if anyone here could shed any light on this issue?

Thanks!

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Hairandhats
New Member
1 0 0

Same issue so I am following this. Please let me know if you figure it out I've been on hold with PayPal for 4 hours 

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westofkerchief
New Member
1 0 0

Did you have any luck getting this issue resolved? I'm stuck with the same thing and haven't been able to figure it out. 

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mirandabee
New Member
5 0 0

Unfortunately, no. As much as I would like to offer PayPal as means of payment, I have removed it as a method of payment from my shop. PayPal was no help, they referred me to the online chat help and I had to wait 6-8 hours between responses from them (and the responses were not helpful, just basic questions that I had already covered in my initial question). 

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AlexKor
New Member
1 0 0

Which payment gateway was installed instead of PayPal

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mirandabee
New Member
5 0 0

I am using Shopify Pay for credit cards and I also set up email transfers as a manual payment option for domestic customers  

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Missvqb
New Member
8 0 0

Just encountered this problem myself and disabled PayPal as well. 

Does anybody know if the other express checkout payments like apple pay are working ok on Shopify?

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Nitsa
Explorer
50 0 21

Where is your store based? What products do you sell? Which countries are the declined transactions coming from?

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Missvqb
New Member
8 0 0

My PayPal payments are working now. Odd as I didn’t do anything other than deactivate and activate again. 

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mirandabee
New Member
5 0 0

I'm based in Canada, I sell handcrafted jewellery and the transactions were Canadian (both within a two hour drive from my location, so same province within Canada).

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