Payment Error

RTKopi
New Member
2 0 0

Hi,

I had setup the Shopify payment. I tried testing with live transactions.

However, I kept on facing this error message to ask me try a few minutes later.

Can anyone assist?

 

Thanks

RT

 

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Peter
Shopify Staff
Shopify Staff
2290 243 477

Hey, @RTKopi

We would highly advise against processing live transactions on your own store as this can be seen as fraud. If you intend to test the checkout process then you will want to use the "test" mode for Shopify Payments or set up the "bogus" gateway as outlined here.

Would you mind sharing a screenshot of the error you're getting? If you open the order in Orders/Abandoned Checkouts and scroll to the timeline, are you able to see a failed payment line? If yes, you can click to expand the information as this should reveal why the payment type was rejected. 

 

Peter | Social Care @ Shopify 
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RTKopi
New Member
2 0 0
[image: image.png]

Hi Peter,

Sorry for the trouble. I have checked that details under the Abandoned
checkout.
It stated "Unable to process a payment for $0.10 SGD on the Visa ending in
XXXX"
Please also find the screenshot that appears after I tried paying even in
test mode.

Could you kindly assist?

Thanks
RT


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Peter
Shopify Staff
Shopify Staff
2290 243 477

@RTKopi 

Thank you for the context! The issue is with the amount you are trying to charge. You will need to test a higher amount typically more than 50 cents in order for the charge to go through. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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