Payment Failed

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hey, today should've been my payment day for basic package, and somehow my payment failed, and the next payment day is the 27.
i dont want to wait that long, and tbh i prefer just pay the 29 dollars now.
is there any way i can do it manually so i can done with the payment stuff? 

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Success.

Shopify Staff
Shopify Staff
236 27 40

Hey, @lidor!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

I can definitely help you out with taking payment today. Before I do, I just want to make sure that you meet the few requirements regarding the card that you are using :

 

- Must be a postpaid credit card (pre-paid cards are not supported)

- Must be a full credit card (debit/credit hybrid cards are not supported)

- Must be a Visa, Mastercard or Amex

- Must be capable of accepting charges in USD

- Must be capable of making online purchases

- Must be capable of accepting recurring billing

- Must have appropriate funds available

- Must enter the billing address and details the same as what their bank has on file

 

Does all that sound good? If you match the requirements, let me know and I can verify your account and process the payment again for you.

 

Speak soon,

Lulu

Lulu | Social Care @ Shopify
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New Member
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Hey Lulu!
thanks For the Fast respond!
checked everything and i think my credit card should be work. btw it's a visa card, so why not?
i'd like if you can try charge me again, it should be work this time.
thanks!

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Shopify Staff
Shopify Staff
236 27 40

No problem at all, @lidor. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

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