Payment captures are failing. Payment Gateway Error

[matthew260]

This just started happening today when trying to capture authorized payments. Please advise.

[Chris_Donahue]

Same here.  All our credit card transactions are getting a payment gateway error, both on the computer as well as through our Shopify POS terminal.  Is there an outage of some sort at Shopify?

[matthew260]

Also failing on customer's end. WE ARE NOW LOOSING SALES!

[Awilcox]

Same here! What is happening?? WE NEED THIS FIXED

[hstorey]

The same thing is happening to me.  Embarrassed customers.  Trying multiple credit cards!  4:02 p.m., Virginia.

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@Awilcox wrote:

Same here! What is happening?? WE NEED THIS FIXED

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[Awilcox]

I just got off the phone with Shopify after 30 minutes of holding and they said everything is back up and running.

[FitReeFitness]

Wow! This was totally unacceptable and def made a poor impression on my site, which was launched this wk! In the event of service interruptions are there announcements that could be sent to customers or a page we could visit that details if you all are experiencing a service outage? Lost 2 sales, thank God I know the Ladies and was able to reach out and have them try again!