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To clarify, are you having issues setting up Shopify Payments in that, when entering your VAT number, it is showing as invalid? Or is this error appearing for a different payment processor? As far as I know, the VAT number would be required to complete the setup process. If this is for Shopify Payments, then I can authenticate your account and reach out to our Payments team for further clarification on why our systems are showing the number as invalid.
Hi Peter, and thanks for following up so quickly.
What happened was this: I went to set up payments and it asked for my company's VAT number. I tried to type it in, but when I submitted, the app said that the number is invalid. I know the number is correct because I got it directly from HMRC. The only way that I could complete the setup was to say that I did not have a VAT number and then proceed.
What I would like to do is provide my VAT number for the payments configuration but I don't seem to be able to do that anywhere. All I can do is either turn off payments process or remove it. But if I remove it and then try to re-add it, I'm not being the option to enter my VAT number anymore.
What is odd is that I go to "admin/settings/billing" the "VAT Number" part of the config has the number there and there is a message on the top right of the panel that says "Verified".
So all up, I'm a bit confused.
Maybe the VAT number was somehow already entered from some other config? But whatever was happening on that payments configuration page it was not allowing me to enter it.
I can see why that would be confusing, as I am equally confused based on the context provided. Fear not though; we will get this sorted out! To help get this cleared up, I have sent you an email to the email listed on your forums account under the subject "Shopify Forums Support." If you can reply there, then this will authenticate your account and allow me to have this reviewed.
Thank you for letting me know. I have sent an email titled "Shopify Forum Support." Please reply to that email with the requested information so I can escalate this up to our Payments team.