Payment failure "verification.disabled_reason"

Shopify Partner
10 0 0

Hi all,

I have a problem on my live store where customer paying with their CC's are getting this notification:"This Custom account cannot currently make live charges. The 'verification.disabled_reason' property on the account will provide information about why this account is currently disabled."

However, from looking at the forums - one solution was that a payment gateway was not set up. In this case, I already have Shopify Payments running... and everything was working perfect until a few weeks ago?

Thanks for your help!

Community Moderator
Community Moderator
3073 231 502

Hi there, 

Nick here from Shopify. 

That does seem odd for sure. Would it be possible to share the URL for your store please and we can take a closer look at this for you? Without seeing the store and taking a peek, it's hard for us to troubleshoot what exactly could be causing this. 

Looking forward to hearing from you. 


Nick | Community Moderator @ Shopify
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