Payment issue

NicolasElectron
Tourist
4 0 1

,,Your payment could not be processed at this time, please try again in a few minutes''

 

There is also no abandoned orders in ,,Orders''. 

Minimal price is correct too. 

I live in Poland and im losing my head can someone help please?

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Lulu
Shopify Staff
Shopify Staff
906 87 192

Hey, @NicolasElectron!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

Sorry to hear you are having trouble with a payment going through. Is a customer reporting this to you or are you trying to do a test order and receiving this notice? Can you give me a bit more detail with some screenshots and I can take a closer look into this for you?

 

Kind regards,

Lulu 

 

Lulu | Social Care @ Shopify
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Bnb
Excursionist
18 0 0
Hello , @Lulu I have the same issue and customer reported it to me. I checked In my abandoned carts and it says Processing error. Customer tried 3 times during 24 hours and says her card works fine on other sites. Can you help?
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Lulu
Shopify Staff
Shopify Staff
906 87 192

Hi, @Bnb.

 

Welcome to the thread. I can certainly have a look into this for you as it is hard for me to tell here without looking at your payment gateway set up etc. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will investigate further for you.

 

Speak soon,

Lulu

Lulu | Social Care @ Shopify
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 - Was your question answered? Click Accept as Solution 

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8NIRMAL
New Member
8 0 0

Hello 

when i click on my check out page i get this message

"It looks like this page is redirecting to a page that isn't compatible with this editor. To ensure that your redirect doesn't interfere with the editing experience, replace window .location. h erf =  with window .top. location . h ref = in your theme's JavaScript over here. "

i have very less coding knowledge and i tried to do as per the instructions but it won't work.  Please help me out !!

 thank you & waiting for response so badly .

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razzbm
New Member
1 0 0

Hello, I've the same problem. Did you solve it?

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prispuddings
Excursionist
27 0 7

Hi Lulu

 

I'm getting the same error. I tested shopify payments gateway with Bogus first which worked fine, now I have activated shopify payments and run test but its not working.


I keep getting the error

Your payment could not be processed at this time, please try again in a few minutes

 

Please can you help?


THanks,

Pri

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testeurvendeur
New Member
1 0 0

Hi team,

 

I'm facing the same issue. Is it a current general problem on Shopify?

"your payment could not be processed at this time please try again in a few minutes"

 

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