Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
Sorry to hear you are having trouble with a payment going through. Is a customer reporting this to you or are you trying to do a test order and receiving this notice? Can you give me a bit more detail with some screenshots and I can take a closer look into this for you?
Kind regards,
Lulu
Lulu | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Click Accept as Solution
Hello , @Lulu I have the same issue and customer reported it to me. I checked In my abandoned carts and it says Processing error. Customer tried 3 times during 24 hours and says her card works fine on other sites. Can you help?
Welcome to the thread. I can certainly have a look into this for you as it is hard for me to tell here without looking at your payment gateway set up etc. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will investigate further for you.
Speak soon,
Lulu
Lulu | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Click Accept as Solution
when i click on my check out page i get this message
"It looks like this page is redirecting to a page that isn't compatible with this editor. To ensure that your redirect doesn't interfere with the editing experience, replace window .location. h erf = with window .top. location . h ref = in your theme's JavaScript over here. "
i have very less coding knowledge and i tried to do as per the instructions but it won't work. Please help me out !!
