Payments error

[ehanible]

Hi My customers are to check out with credit/debit cards and they are getting an error code. What do I need to do

[Helen]

Hi, @ehanible. Welcome to the Community! I’m here to help look into this for you so that we can get your customers able to pay for their orders.

To better know how to proceed with troubleshooting it, could you please tell me which payment gateway you are using? And what exactly does the error message say? Please provide a screenshot, if you can.

Thanks!