Payments on hold + need documents to be verified. Can anyone help?

sbcoverup
New Member
2 0 0

Hi, 

 

My payments are on hold & I need my documents to be verified.

Can someone help?

 

Kind Regards, 

Sean

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Ava
Shopify Staff
Shopify Staff
808 41 130

Hi, @sbcoverup!

I'm sure we can help out here! I can ask our Accounts team to review your Shopify Payments account now and verify your documents.

Before I can chat with the team on your behalf, I'll need to authenticate you as the account owner first. I've reached out to the email address linked to your Community Forums account here, would you be able to reply to that email? If you can, I'll be able to authenticate you. You should see my email in your inbox under ticket #20151314. If you can reply to that email, we can get started!

Speak soon!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
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JessicaJoDesign
New Member
1 0 0

I have this same problem today! I can't, for the life of me, figure out how to get my documents verified! I've never received this notification and the help pages are no help. I'm not sure how to receive help and I'm hoping this might work! Thanks! @Ava 

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Ava
Shopify Staff
Shopify Staff
808 41 130

Not to worry, @JessicaJoDesign!

I'm sure I can help here too. I've also reached out to you via email! You should see my email in your inbox under ticket #20198622. If you can reply to that email, I can have a chat with our Accounts team on your behalf.

 

Speak soon!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
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sbcoverup
New Member
2 0 0

Hi

 

I haven't received any emails. Can you email coverupire@gmail.com ?

 

Thanks, 

Sean

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Ava
Shopify Staff
Shopify Staff
808 41 130

No problem, Sean!

I've sent another email, ticket #20305840. Apologies for the delayed response here also. 

 

Let me know if you can see that email!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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