Just to make sure there are no spaces after you add the - also and to write the full year (1986 for examples instead of 86).
Hi @katherinezz, we wouldn't be able to change, add, or adjust any banking information as it would be too sensitive.
Are you trying to change the bank details in your admin to get paid here or for the billing of your Shopify plan? If you could screenshot where exactly you are referring to (without any sensitive information) it would be a huge help to find out where exactly you mean.
I have reached out to you directly about this. If for any reason you didn't receive an email, please let me know here.
If you are not based in the USA but are looking to have a store with USA Shopify Payments, you must have the requirements listed below:
If you are confident you have all of these, let me know and I will reach out to you directly via email so I can send this to the relevant team to review.
You wouldn't be able to use any accounts which are virtual. I believe both Payoneer and Transferwise are. It must be a physical legitimate bank and bank account within the USA and which operates on USA soil.
I would also advise against trying to add your bank account before the review. With what you are looking to do, you shouldn't use Shopify Payments for a region you are not in until you have been reviewed and given the go ahead by Shopify. It could cause potential problems with payouts as a consequence.