Payments

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New Member
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My store is saying not accepting real payments or orders
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Shopify Staff
Shopify Staff
1060 88 117

Hi @MLB,

 

Ted here from Shopify, thanks for reaching out to us!

 

What type of plan have you selected for your store? If you are on a trial, dormant or a development plan, it's not possible to receive or test orders at the checkout until a plan has been selected. Our price plans can be found here and more info regarding plan features can be found in this guide if you would like to take a look. In addition, if you are on a trial, you won't be charged for anything until your free trial fully ends and a great breakdown of how your 30-day invoice might appear can be found here too. 

 

If you have already selected a plan, would you be able to take a screenshot of the error for me? Who is your chosen payment gateway? 

 

If there is anything else I can help you with, please let me know, I'm happy to help!

 

Many thanks,

Ted | Social Care @ Shopify
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