Payout Disappeard

kimskreations
New Member
1 0 0

I just opened my store and in a few days I had my first sale. Almost 24 hours later, the Payout that said it was pending, is now gone! Where is it at? It is not in my Bank Account or in my PayPal Account! Please help! Thank you!

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Oliver
Shopify Staff
Shopify Staff
425 48 80

Hi, @kimskreations !

This could be for a number of reasons and I wouldn't want to guess as to why this may be occurring. Please feel free to reach out to our support team directly so we can take a look into the order you were due to be paid out for and can do further troubleshooting with you and our Payments team, if necessary. 

All the best! 

Oliver | Social Care @ Shopify 
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