Payout: Transfer Failed PLEASE HELP

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New Member
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Hello,

So I made a website a couple of weeks ago.  I am using shopify payments and tried to do a purchase with a debit card that I have (to test it).  After about 5 days there was a payout, however it said it had failed and it was returned by my bank.  I called my bank to figure out what was going on, and they told me they didn't see any record of a failed payment or any payment at all.  Can anyone help? I just want to make sure that when other people purchase a product this doesn't happen.

Thanks,

Brett

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Shopify Staff
Shopify Staff
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Hey Brett,

Nick here from the Shopify Payments support team.

 

I took a look into your account and believe I have found the root of the issue. I just sent an email out to you, please feel free to follow up with me on that thread to get this sorted :)

 

All the best, 

Nick

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New Member
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Hi, I have exactly the same problem, please I need help as soon as posible. In my case the amount is considerable... Thanks in advance

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