Payout bank account - Change of details

[ShayeGina]

Please email me as i am unable to locate the old account 

[Ren7]

Hello @LaVerapwilson52, 

Thanks for reaching out for a hand. I have sent you a secure email with instructions on moving forward with your help request. Once I have been able to verify your ownership of the store I can continue to support you from there. 

[Ren7]

Hi @lbraun, 

Ren here from the Shopify support team, I'd love to help you out. Please check your email for a secure message from me asking for some additional details. Once the ownership of your store has been verified I can continue to support you in the bank account number changes via email. 

[Ren7]

Hello @Mjlopez, 

This is Ren from the Shopify support team, I will certainly do my best to help you out. At your convenience, please check for a secure email from me asking for some additional information. Once the ownership of your store has been verified I can continue to support you via email. 

[Ren7]

Hi @GemelliRogue, 

This is Ren from the Shopify support team, I am sorry to hear you're still waiting to hear back regarding this. I have gone ahead and sent you a secure email requesting some additional details. Once I have been able to verify the ownership of the account I can continue to assist you securely via email. 

[Ren7]

Hi @ShayeGina, 

Ren here from the Shopify support team, happy to help you out. Please check for a secure email requesting some additional details. Once your ownership of the account has been verified I can continue to securely support you via email with your bank account change request. 

[ShayeGina]

Please fix my payout bank account

[Ren7 · Accepted solution]

Hello! 

This is Ren from the Shopify Support team, thanks for reaching out. 

We'll need to access your account in order to resolve this issue.

While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Pam_]

Hello!

We have the same problem as @adamct. I hope you can help us too @@ ren7.

Thanks in advance! 

[PetersWorldMaps]

I'm also having the same issue. I can't change the bank account info. It asks to verify the old account (now closed) and add the new account. The old account number has been entered accurately but it still won't accept the change. Please advise. Thanks, BAbramms