I need to change the bank details of my payout bank account, but I don't have my old account number and sort code. The old account was web based and has been deleted due to lack of use while I was building my Shopify store. I have no way of finding out the old details that are normally required to update the account number and sort.
Could a Shopify rep please assist?
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Thanks for your post! I can certainly help you out. Can you double check the following to see if you can access the information you need?
If you're unable to retrieve these details, please check your email as I have sent you a message with the next steps to take.
Thanks for getting in touch. Can you confirm you were unable to find the old number by any of the following measures:
If you're unable to retrieve these details, that's okay. I have reached out via email to provide you the next steps!
Thanks for reaching out. I have sent you a secure email to get the process of resolving this for you started. Please respond via email as directed.
Hi @Ren7, my name is Anderson and I'm having the same issue that @adamct is having. I've tried contacting my both my banks and no one can help me get the old information. Would you be able to help me in the same way?
Thanks for reaching out, I can certainly help. I have sent you a secure email with further instructions. Please follow up as directed and we can proceed with an escalation to our Accounts team to help you out.
I'm having the same issue as everyone else is. I find it curious that i'm being asked to update my bank details when I haven't changed them in years.
i can't get access what I entered into on my account to be able to change it but i do have the information required.
Hopefully you can provide me with assistance